Legal
Privacy Policy
Last updated: May 10, 2026
Steveston Garage Doors ("we", "us") is a family-owned business in Richmond, British Columbia. We respect your privacy and follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
What we collect
- When you submit our quote form: your name, phone number, how you found us, and the description you write about your issue.
- When you call or text: your phone number and what you tell us.
- Automatically when you visit: standard server log information (IP address, browser, page visited, timestamp). Used only for security and to spot abuse.
- Through analytics & advertising tools: if you reach our site from a Google ad, or while you browse the site, Google Analytics and Google Ads may collect anonymous usage data — pages viewed, time on page, device type, approximate geographic region, and whether you completed a quote request or called us. We use this only to measure which ads and pages bring real customers, so we can stop wasting money on ones that don't.
How we use it
- To call you back and quote your job.
- To dispatch a technician and collect payment.
- To honour warranty claims on installed parts and labour.
- To improve the website and measure which advertising channels actually bring in customers (so we can spend less on ones that don't).
What we never do
- We never sell your information.
- We never share your information with marketers, lead-resellers, or third parties — except service providers strictly necessary to run the business (our hosting provider, our email provider, payment processors, and Google for the advertising and analytics tools described below).
- We never use your information to build a profile about you for any purpose other than serving you better the next time you contact us.
Advertising & analytics
We run paid advertising on Google to reach Richmond homeowners who are searching for garage door services. To make sure we're spending our advertising budget on ads that actually work — and not paying for clicks that go nowhere — we use two Google tools on this site:
- Google Analytics 4 (GA4) — anonymous, aggregated traffic statistics. IP addresses are truncated before storage. Data is retained for 14 months and then automatically deleted.
- Google Ads conversion tracking — a small piece of code that tells Google when somebody who clicked one of our ads later submitted a quote or tapped to call. Google does not share who you are with us; we only see counts (e.g. "12 calls from the spring-repair ad last week").
Both of these tools may set cookies in your browser. If you don't want them to, you can:
- Install the official Google Analytics opt-out browser add-on.
- Manage Google's advertising cookies at adssettings.google.com.
- Use your browser's "Do Not Track" or private-browsing mode — we honour DNT signals where technically possible.
- Block third-party cookies in your browser settings — the site will still work fine.
Cookies
This site uses two categories of cookies:
- Strictly necessary — first-party functional cookies for things like remembering you've dismissed a notice. No personal data.
- Analytics & advertising — set by Google Analytics 4 and Google Ads as described above. You can block these in your browser without breaking the site.
How long we keep it
Quote requests are kept for 24 months. Customer records (invoices, warranty info) are kept for 7 years for tax and warranty purposes, then securely deleted. Google Analytics data is retained for 14 months. Google Ads conversion data is retained according to Google's defaults.
Your rights
Under PIPEDA / BC PIPA you can request a copy of the information we hold about you, ask us to correct it, or ask us to delete it (subject to our legal record-keeping obligations). Email info@stevestongaragedoors.ca with the subject "Privacy Request" and we'll respond within 30 days.
Contact
Steveston Garage Doors
Email: info@stevestongaragedoors.ca
Phone: (778) 800-0769
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