Pricing, response times, warranty, and the things Richmond actually calls about.
Most Richmond calls are scheduled within 60 minutes during open hours, with same-day completion. Mon–Sat 7am–8pm. After-hours emergency line if a door is stuck open or won't lift.
Yes — Richmond and only Richmond. Every neighbourhood on Lulu Island and Sea Island.
Yes. Independently owned and operated by one Richmond family. The phone is answered by someone whose last name is on the truck.
Mon–Sat 7am–8pm. Sunday is emergency-only. After-hours emergency line for stuck-open doors year-round.
Fair question — and we hear it. Here's the honest answer:
It didn't take 5 minutes. It took 17 years to learn how to do it in 2 seconds. A torsion spring under 250 lb of tension is one wrong turn away from a hospital visit. The speed is the value — and the reason your door isn't a news story.
What you're actually paying for, beyond the part itself:
· Parts at trade pricing. Steel, springs, openers — tariffs and supply costs have gone up across the board. We don't mark up parts to fairy-tale levels, but we don't get them for free either.
· A real business, not a side hustle. WCB coverage, $5M liability insurance, GST, employer payroll taxes, technician wages that keep good people around, fuel, the wrapped van, the cost of actually answering the phone when you call.
· A two-year labour warranty. If anything we touched fails, we come back. For free. That promise has a cost baked into every job.
· Same-day response in Richmond. A truck stocked with every common spring size so we fix it on the first visit — not "we'll order the part and come back Tuesday."
We'll always tell you the price before we start. No surprises. Just an honest number for honest work.
Flat rate: $714 for one oil-tempered torsion spring, $827 for both (same-day pair replacement). High-cycle commercial-grade pair is $1,247. We don't install cheap galvanized springs — oil-tempered last 2–3× longer and don't need annual tensioning. Diagnostic visit included on completed work.
Installed pricing starts at $1,287 (LiftMaster 2220L chain-drive) and goes up to $2,129 (LiftMaster 98022 premium wall-mount with battery backup & camera). Belt-drive 6580L from $1,424 is the popular pick for bedrooms over the garage. Every install includes opener, safety sensors, wall control, two remotes, programming, and old-unit disposal.
$2,100–$4,927 for a single insulated steel door (most homes), $3,488–$4,988 for a double-wide, $4,488–$5,488 for carriage-house or composite.
Diagnostic visit is included for any completed repair. New-door measurements and written quotes are free.
Two years on labour as standard. Manufacturer warranty on parts (typically lifetime motor on LiftMaster, 5–10 years on door panels).
Yes — $5M liability, fully WCB compliant. COIs same-day for property managers and stratas.
Whether it's an emergency this morning or a project for next month.